Frequently Asked Questions
Please reach us at yann@custombikexcessories.com if you cannot find an answer to your question.
- Please note that due to the large variety of products offered, ie boxes for different bike brands, models and sizes, it is impossible to stock all of them.
- We use on demand manufacturing (3d printing) to produce each and every one of the products sold. Because of that, it takes about 10-15 days for us to receive the finished products from the printing service.
- U.S. customers should expect to receive their products within 25 days of ordering.
International customers should expect to receive their products within 30-40 days.
All orders are shipped from California and prices are in US dollars.
Due to the nature of Selective Laser Sintering (SLS) 3d printing for the manufacturing process, the surface finish of all products sold is slightly rough, akin to 800 grit wet dry sandpaper.
All returns are subject to a $20 restocking fee within 90 days of purchase and customer is responsible for shipping costs back to Custom Bike Xcessories.
Note that the refund of the purchase is based on the price of the item and does not include the cost paid for shipping, for example: given the cost of the box was $200 and the shipping cost was $15, the refund amount would be $180
Here's a quick instructional video showing how to pack your box most effectively.