Please reach us at yann@custombikexcessories.com if you cannot find an answer to your question.
Due to the nature of Selective Laser Sintering (SLS) 3d printing for the manufacturing process, the surface finish of all products sold is slightly rough, akin to 800 grit wet dry sandpaper.
All returns are subject to a $20 restocking fee within 90 days of purchase and customer is responsible for shipping costs back to Custom Bike Xcessories.
Note that the refund of the purchase is based on the price of the item and does not include the cost paid for shipping, for example: given the cost of the box was $200 and the shipping cost was $15, the refund amount would be $180
Here's a quick instructional video showing how to pack your box most effectively.